We are Carmona Repair LLC. (“we/us”), and we manage this website (“Site”) which houses the phone repair store.
The Personal Information We Collect and When
We collect the under listed information about you:
Your name or username
Viable email address
Credit card information/billing address
Your device IP address
Information from cookies, including other device information
We collect the above information in the following situations:
When you access or visit our Site
When you use our Site for your phone repair service
When leaving a comment or review
When responding to any of our surveys
When completing forms for transactional or any other purposes
How We Use your Personal Information
We use your information in the following ways:
To allow us to process your orders, handle your payments, deliver your repaired phone (including to ascertain secure payment and combat fraud).
To respond to your requests, queries, inquiries and complaints.
To have a record of why and when to contact us and to update your contact details.
For analytical, statistical, or survey purposes so we can enhance our Site and improve the Services, we render therein.
To allow designated third parties to carry out their duties such as logistical, technical or other necessary business functions in our stead such as social media advertisements you might visit and use (this ability depends on the privacy setting that is active on your particular social media account).
If you have signed up for our services, we may also contact you via telephone as part of our personalised service to you.
Why we are allowed to Process and Store your Personal Information
There are several legal bases which permit us to use your personal information. The under listed gives a more detailed description of the bases we depend on to collect and process your information:
Consent: If you are a first-time visitor to our Site, we might ask for your agreement to process your information, so that we can send you news, updates, and special offers.
Contractual obligations: Our main purpose of this basis is when you use our service. In this circumstance, it is compulsory for us to process your personal information for us to fulfil your order and send your repaired phone to you.
Legal adherence: In some situations, we might be legally mandated to collect and process your information to pass it out to the police or any other security outfit if we suspect any criminal or fraudulent activity.
Protection of your Personal Information
We must protect and secure all personal information we gather. In order to fulfil this obligation, our team follows strict internal information management policies, with the information being handled with a considerable amount of professionalism at our disposal. This is achieved by using various security technologies and internal guidelines to ascertain that the information is kept secure and safe.
Duration for Retaining Personal Information
We will only retain your personal information for as long as it is required for its intended purpose (depending on any legal mandates). Once the information is no longer required, we may either delete the information or anonymise it. Anonymised information helps us to optimise our customer support.
Disclosing/Sharing of Personal Information
Sometimes, we will share or disclose your personal information with trusted third parties. We disclose or share your personal information in the following situations:
To fulfil/process your orders. For instance, with third-party transaction service providers or with delivery agents.
To handle complaints, e.g., with our customer support call centre.
To assist us in providing a personalised experience to you by sending you updates and special offers.
When we disclose information with third parties, we will make sure that:
We only supply the exact information they require to carry out their function.
They strictly use the information for the intended purpose
They have qualified security measures in place to secure information. They are also required to delete such data once the function has been completed, or when we cease engaging them in our services.
For an individual to be eligible to use our service, such individual must not be less than 18 years of age. We do not intentionally or knowingly collect information from minors or children below the age of 18. However, we admonish parents and guardians to monitor their children/ward’s activities on the internet and to help us enforce this provision by instructing minors or children not to submit their personal information to us.
Your Rights over your Information (How we handle and store them)
You have the right to modify or change any of the information we store which might be incomplete, incorrect, or out-of-date. You can do this by reaching out to our customer support team who will offer you a step-by-step guide on how to go about it.
You can contact them via this email:
If we are processing your personal information for legitimate interest or purpose, you have the right to request that we stop such process. We are obliged to do so unless we have a legitimate reason to override your decision to stop processing your information.
You possess the right at any time to opt out from our marketing mailing list. You can contact us through Info@phonecityphonerepair.com.
Please be informed that you may receive further communications from us for a short while after you have changed your preferences — the reason being that our systems will take time to be fully updated.
For any concerns or inquiry, contact us through the following address:
Malling address: 1701 W Laurel Ave Suit b Eunice,La 70535
Email address: Info@phonecityphonerepair.com