Introduction

We are Carmona Repair LLC. (“we/us”), and we manage this website (“Site”) which houses the phone repair store.

We are the data controller responsible for your personal information. This Privacy Policy contains our obligations to you about the different types of personal information we might need to collect from you when you browse, visit, or use our online repair store. It also describes how we process, store, and protect your information.

 

The Personal Information We Collect and When

We collect the under listed information about you:

• Your name or username

• Viable email address

• Phone number

• Delivery address

• Credit card information/billing address

• Your device IP address

• Information from cookies, including other device information

We collect the above information in the following situations:

• When you access or visit our Site

• When you use our Site for your phone repair service

• When leaving a comment or review

• When responding to any of our surveys

• When completing forms for transactional or any other purposes

 

How We Use your Personal Information

We use your information in the following ways:

• To allow us to process your orders, handle your payments, deliver your repaired phone (including to ascertain secure payment and combat fraud).

• To respond to your requests, queries, inquiries and complaints.

• To have a record of why and when to contact us and to update your contact details.

• For analytical, statistical, or survey purposes so we can enhance our Site and improve the Services, we render therein.

• To allow designated third parties to carry out their duties such as logistical, technical or other necessary business functions in our stead such as social media advertisements you might visit and use (this ability depends on the privacy setting that is active on your particular social media account).

• If you have signed up for our services, we may also contact you via telephone as part of our personalised service to you.

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In a bid to efficiently manage our customer relationships, we may engage the use of third-party platforms. These third parties assist us in carrying out an array of functions. These include email marketing campaigns, online advertisements, customer analytics, fulfil orders, make deliveries, and lots more. For this reason, we pass on your personal information that is relevant to its functions to the third party. The third parties consent to process and handle your information according to this Privacy Policy.

 

Why we are allowed to Process and Store your Personal Information

There are several legal bases which permit us to use your personal information. The under listed gives a more detailed description of the bases we depend on to collect and process your information:

1. Consent: If you are a first-time visitor to our Site, we might ask for your agreement to process your information, so that we can send you news, updates, and special offers.

2. Contractual obligations: Our main purpose of this basis is when you use our service. In this circumstance, it is compulsory for us to process your personal information for us to fulfil your order and send your repaired phone to you.

3. Legal adherence: In some situations, we might be legally mandated to collect and process your information to pass it out to the police or any other security outfit if we suspect any criminal or fraudulent activity.

 

Protection of your Personal Information

We must protect and secure all personal information we gather. In order to fulfil this obligation, our team follows strict internal information management policies, with the information being handled with a considerable amount of professionalism at our disposal. This is achieved by using various security technologies and internal guidelines to ascertain that the information is kept secure and safe.

 

Duration for Retaining Personal Information

We will only retain your personal information for as long as it is required for its intended purpose (depending on any legal mandates). Once the information is no longer required, we may either delete the information or anonymise it. Anonymised information helps us to optimise our customer support.

 

Disclosing/Sharing of Personal Information

Sometimes, we will share or disclose your personal information with trusted third parties. We disclose or share your personal information in the following situations:

• To fulfil/process your orders. For instance, with third-party transaction service providers or with delivery agents.

• To handle complaints, e.g., with our customer support call centre.

• To assist us in providing a personalised experience to you by sending you updates and special offers.

When we disclose information with third parties, we will make sure that:

• We only supply the exact information they require to carry out their function.

• They strictly use the information for the intended purpose

• They have qualified security measures in place to secure information. They are also required to delete such data once the function has been completed, or when we cease engaging them in our services.

 

Children Information

For an individual to be eligible to use our service, such individual must not be less than 18 years of age. We do not intentionally or knowingly collect information from minors or children below the age of 18. However, we admonish parents and guardians to monitor their children/ward’s activities on the internet and to help us enforce this provision by instructing minors or children not to submit their personal information to us.

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Your Rights over your Information (How we handle and store them)

You have the right to modify or change any of the information we store which might be incomplete, incorrect, or out-of-date. You can do this by reaching out to our customer support team who will offer you a step-by-step guide on how to go about it.

You can contact them via this email:

Info@phonecityphonerepair.com.

 

If we are processing your personal information for legitimate interest or purpose, you have the right to request that we stop such process. We are obliged to do so unless we have a legitimate reason to override your decision to stop processing your information.

You possess the right at any time to opt out from our marketing mailing list. You can contact us through Info@phonecityphonerepair.com.

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Please be informed that you may receive further communications from us for a short while after you have changed your preferences — the reason being that our systems will take time to be fully updated.

Also, be informed that if you click on or follow a link that leads to a third-party website, this Privacy Policy will not apply and it is your responsibility to review the website’s terms and conditions.

 

UPDATES TO THIS PRIVACY POLICY

We may revise, modify, or update this Privacy Policy from time to time. You are advised to check this page for the latest version frequently. Your continued access and use of our services shall be interpreted as your acceptance of the “Revised Privacy Policy.”

 

 

CONTACT US

For any concerns or inquiry, contact us through the following address:

Malling address:     1701 W Laurel Ave Suit b Eunice,La 70535

Email address:        Info@phonecityphonerepair.com